expansions issue - Guild Wars Forums

choppah · Mar 31, 2010, 07:00 AM // 07:00

Hi there!

New user here but oldskool GW player, I bought the first GW as soon as it came out.

So now I have prophecies, factions and eye of the north in my possesion.
I installed all 3 of them and logged on, but now I see I can only play the factions campaign, and I'd rather play the prophecy campaign again cause it was really, really nice.

When I edit my account I see that only factions and eye of the north are installed on my PC.

Any ideas on what I should do? like uninstall factions etc.

Thanks in advance!

Choppah

Hellmut34 · Mar 31, 2010, 07:22 AM // 07:22

Quote:

Originally Posted by choppah

Hi there!

New user here but oldskool GW player, I bought the first GW as soon as it came out.

So now I have prophecies, factions and eye of the north in my possesion.
I installed all 3 of them and logged on, but now I see I can only play the factions campaign, and I'd rather play the prophecy campaign again cause it was really, really nice.

When I edit my account I see that only factions and eye of the north are installed on my PC.

Any ideas on what I should do? like uninstall factions etc.

Thanks in advance!

Choppah

As i new person to the game i have not seen this happen before.

But i recently added the PvP access kit and i had to goto my Ncsoft account and add the serial code to my existing account.

I guess that you have already done this due to Factions being available. But im sure that you have to visit the account to bind them together.

Hope that helps

**cosyfiep** · Mar 31, 2010, 07:33 AM // 07:33

have you added the access keys to your existing account? 'loading' all the cd's does very little to create/access the account. If you have added the keys, did you make new accounts for each?? (happens a lot). You can check to see what keys you have on your account buy logging in and when on the character screen click the 'edit account button' at which time you can see which keys are on that account.

choppah · Mar 31, 2010, 07:34 AM // 07:34

hmm, I'm not really clear on what to do.

I've tried adding my prophecies key again to my account but they say it's allready in use. Any ideas on how to solve this?
Guess I could contact support again!

thx for the answer anyway m8!

Hellmut34 · Mar 31, 2010, 07:38 AM // 07:38

Did you bind the two serials together in your Ncsoft account?

**cosyfiep** · Mar 31, 2010, 07:44 AM // 07:44

which keys are already on your account when you log in?
you wont need to put in the key again (it wont work anyways)...since you said you started with prophecies ....
log into your account and go to the edit----see which keys are already on the account.
if its just prophecies and you KNOW that you put the factions or eye key in then you MAY have created a NEW account instead of adding them to the existing one.

eye must be added to an existing account so you had to have added it to something you already had. Factions is a stand alone campaign so you could have made a whole new account for it without even knowing it.

Hellmut34 · Mar 31, 2010, 07:47 AM // 07:47

Quote:

Originally Posted by cosyfiep

which keys are already on your account when you log in?
you wont need to put in the key again (it wont work anyways)...since you said you started with prophecies ....
log into your account and go to the edit----see which keys are already on the account.
if its just prophecies and you KNOW that you put the factions or eye key in then you MAY have created a NEW account instead of adding them to the existing one.

eye must be added to an existing account so you had to have added it to something you already had. Factions is a stand alone campaign so you could have made a whole new account for it without even knowing it.

As cosy said

choppah · Mar 31, 2010, 07:48 AM // 07:48

Quote:

Originally Posted by cosyfiep

which keys are already on your account when you log in?
you wont need to put in the key again (it wont work anyways)...since you said you started with prophecies ....
log into your account and go to the edit----see which keys are already on the account.
if its just prophecies and you KNOW that you put the factions or eye key in then you MAY have created a NEW account instead of adding them to the existing one.

eye must be added to an existing account so you had to have added it to something you already had. Factions is a stand alone campaign so you could have made a whole new account for it without even knowing it.

Think you may have a point here, it says I only have Eye of the north and factions on my account. Might be that I created a new one in the past so prophecies is on my old account...think I could merge those 2 accounts if I provide the key-codes 'n such?

Kamatsu · Mar 31, 2010, 07:59 AM // 07:59

It's possible, but unfortunately we can't really say for sure (This is a fansite, not Anet.. so can't really give any guarantees or such)

I suggest you contact GW Support regarding this matter, explain the situation and provide all the information you can to them (your name, e-mail addresses used for both accounts, cd-key's for all campaigns and the expansion, etc) first up, and then any other information they request.

**Marty Silverblade** · Mar 31, 2010, 08:22 AM // 08:22

Btw, don't know if this is true or not (only heard it from a few people a long while back), but Anet can't/don't actually merge accounts. They just permanently ban one, and add a key of that campaign to the main account. The significance of this is that you'll lose everything you have on the non-main accounts. You'd be able to trade all the money and items, but characters and account-wide achievements would be lost.

Again, don't know if this is true, just letting you know.

choppah · Mar 31, 2010, 08:23 AM // 08:23

Okay I'll try all of the above today

thanks alot you guys, you were very helpful.

Quote:

Originally Posted by Marty Silverblade

Btw, don't know if this is true or not (only heard it from a few people a long while back), but Anet can't/don't actually merge accounts. They just permanently ban one, and add a key of that campaign to the main account. The significance of this is that you'll lose everything you have on the non-main accounts. You'd be able to trade all the money and items, but characters and account-wide achievements would be lost.

Again, don't know if this is true, just letting you know.

Aah, well that's not an issue really. Don't think I have anything worth on the old account. And I was gonna start over again anyway

Pleikki · Mar 31, 2010, 01:26 PM // 13:26

Same thing happened to me at factions release due i was on my minds, i contacted support, they deleted my other account (i was able choose which) and they gave me new code, ofc had to give some info, pictures etc for it

caballo_oscuro · Mar 31, 2010, 03:03 PM // 15:03

Anet probably won't let you merge your two accoounts, on the supposition that you could be a spammer stealing someone else's

I'd advise you to take photos of the access key cards that you have and include those in an email to ncsoft

Mar 31, 2010, 07:00 AM // 07:00	#1
choppah Pre-Searing Cadet Join Date: Mar 2010	expansions issue Hi there! New user here but oldskool GW player, I bought the first GW as soon as it came out. So now I have prophecies, factions and eye of the north in my possesion. I installed all 3 of them and logged on, but now I see I can only play the factions campaign, and I'd rather play the prophecy campaign again cause it was really, really nice. When I edit my account I see that only factions and eye of the north are installed on my PC. Any ideas on what I should do? like uninstall factions etc. Thanks in advance! Choppah

Mar 31, 2010, 07:33 AM // 07:33	#3
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	have you added the access keys to your existing account? 'loading' all the cd's does very little to create/access the account. If you have added the keys, did you make new accounts for each?? (happens a lot). You can check to see what keys you have on your account buy logging in and when on the character screen click the 'edit account button' at which time you can see which keys are on that account. __________________ where is the 'all you can eat' cookie bar?

Mar 31, 2010, 07:44 AM // 07:44	#6
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	which keys are already on your account when you log in? you wont need to put in the key again (it wont work anyways)...since you said you started with prophecies .... log into your account and go to the edit----see which keys are already on the account. if its just prophecies and you KNOW that you put the factions or eye key in then you MAY have created a NEW account instead of adding them to the existing one. eye must be added to an existing account so you had to have added it to something you already had. Factions is a stand alone campaign so you could have made a whole new account for it without even knowing it. __________________ where is the 'all you can eat' cookie bar?

Mar 31, 2010, 07:59 AM // 07:59	#9
Kamatsu Moderator Join Date: May 2005 Location: Australia	It's possible, but unfortunately we can't really say for sure (This is a fansite, not Anet.. so can't really give any guarantees or such) I suggest you contact GW Support regarding this matter, explain the situation and provide all the information you can to them (your name, e-mail addresses used for both accounts, cd-key's for all campaigns and the expansion, etc) first up, and then any other information they request. __________________ Have a moderation related issue or just want to chat? Send me a PM

Mar 31, 2010, 08:22 AM // 08:22	#10
Marty Silverblade Administrator Join Date: Jun 2006	Btw, don't know if this is true or not (only heard it from a few people a long while back), but Anet can't/don't actually merge accounts. They just permanently ban one, and add a key of that campaign to the main account. The significance of this is that you'll lose everything you have on the non-main accounts. You'd be able to trade all the money and items, but characters and account-wide achievements would be lost. Again, don't know if this is true, just letting you know. __________________

Mar 31, 2010, 07:34 AM // 07:34	#4
choppah Pre-Searing Cadet Join Date: Mar 2010	hmm, I'm not really clear on what to do. I've tried adding my prophecies key again to my account but they say it's allready in use. Any ideas on how to solve this? Guess I could contact support again! thx for the answer anyway m8!

Mar 31, 2010, 07:38 AM // 07:38	#5
Hellmut34 Ascalonian Squire Join Date: Mar 2009 Profession: W/R	Did you bind the two serials together in your Ncsoft account?

Mar 31, 2010, 01:26 PM // 13:26	#12
Pleikki WTB q8 15^50 Weapons! Join Date: Nov 2006 Guild: ???oo ???ugs ???lan [?????????]	Same thing happened to me at factions release due i was on my minds, i contacted support, they deleted my other account (i was able choose which) and they gave me new code, ofc had to give some info, pictures etc for it __________________ -->My Buy Thread!<--

Mar 31, 2010, 03:03 PM // 15:03	#13
caballo_oscuro Krytan Explorer Join Date: Aug 2008 Guild: Aura	Anet probably won't let you merge your two accoounts, on the supposition that you could be a spammer stealing someone else's I'd advise you to take photos of the access key cards that you have and include those in an email to ncsoft